Beno Help Center: Find Answers to Your Luxury Rental Questions

faq-26

What do I need to hire a car?

To book your car, all you need is a credit or debit card. When you pick the car up, you’ll need: Our eVoucher that you have received with the confirmation of the rental. The main driver’s credit/debit card, with enough available funds for the car’s deposit. Each driver’s full, valid driving license, which they’ve held for at least 12 months (often 24). Your passport and any other ID the car hire company needs to see.

faq-28

What is the mileage allowance?

If your rental does not include unlimited mileage, then the exact miles allowance is mentioned in the (Important Information section)

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What fuel does my car take?

Once you pick up the car, the representative at the rental desk will advise you what fuel type is required for the car. Usually, there is an indication at the petrol cap as well.

faq-30

Is it possible to cross the border with the rental car?

Yes, most car rental companies will allow you to visit another country. However, each car rental company has its own cross border allowance which varies from company to company. If the selected offer doesn't mention the country that you wish to visit, then please select another offer on the car selection page.

faq-31

What insurances does my rental car have?

The included insurances and covers are displayed at the Important Information section, under the "Damage excess" paragraph.

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What shall I do if I am involved in an accident?

In case of an accident, call the emergency number of the car rental company, which is indicated on the rental agreement, you got when you picked up the car. You’ll find the number on the rental agreement you signed when you picked up the car. The representative will advise you on what you have to do. Call the police to report the accident, once you return the car, an accident report will be created.

faq-35

What currency do I use to pay for the car?

Our website provides several currency choices from which you can select during the booking procedure. Keep in mind that when you will pick up the car the 'Payable at Desk' amount will be in the local currency of your destination. This amount is displayed on your confirmation voucher.

faq-36

Do I have to leave a deposit when I pick my car up?

Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental. Once you return the car back without damage, the deposit amount will be released/ refunded to the credit card. The chargeback might take seven to 21 working days, depending on your bank. If for any reason the main driver’s card does not have enough funds for the deposit, the representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount. This is standard practice with all car rental companies.

faq-32

What is the excess amount?

Excess is the amount you are liable for in case of damage to the rented car (when Collision Damage Waiver protection is included in your booking). The excess amount is mentioned in the (important information section).

faq-33

What additional cover can I buy from the counter staff?

Depending on the car hire company that will cover your rental, they can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW). This SCDW policy could cover the following things: Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example) Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection. Any extra coverage that is agreed to be added locally it has to be paid at the rental desk as an additional charge to the rental price indicated in the confirmation voucher.

faq-37

How much will be the deposit amount?

The exact amount that you'll need to leave as a deposit varies depending on the vehicle and the car rental company. Details about the deposit can be found in the 'important information' section. During the booking procedure on the options page after selecting the car please search for the link "important information" near the photo of each vehicle. Just click on it and review the "security deposit" paragraph for details related to the deposit..

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Can I book a rental car for someone else?

Yes, as long as they meet these requirements. Just fill in their details while you’re making the reservation.

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Why do I have to pay a deposit at the counter?

The deposit/guarantee amount is required in order to cover any missing fuel, speeding/parking fines - or in case you return the car damaged, late or dirty.

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What do I need to hire a car?

As soon as your booking is confirmed, an e-mail with the voucher link will be sent to you. Furthermore, you will also be able to visit the "Manage Booking" page where you can find all the relevant documents of your upcoming rental such as Terms, voucher, and receipt.